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Please allow 5-7 business days for your order to process before shipping. Once your order is on the road, you’ll receive a shipping confirmation email including your FedEx tracking number. If you do not receive an order confirmation email within 3 hours of placing your order, or a shipping confirmation within 3 days of placing your order, please reach out to soulshop@soul-cycle.com. Thanks so much for your patience.

Returns

We are currently not accepting returns in studios. Please reach out to soulshop@soul-cycle.com to receive a shipping label for your return. Sales are final for all discounted items.

Gift cards are not currently redeemable against retail merchandise purchases online and only eligible for online class pack purchase and in-store retail. We apologise for any inconvenience